# HiDesk Pricing

> Source: https://hi-desk.de/en/pricing
> HiDesk is an AI phone assistant that answers calls, forwards them, and handles customer inquiries for businesses.

## How Pricing Works

- You pay for call minutes using credits. 1 call minute = 60 credits.
- Each paid plan includes a monthly credit allowance: Freelancer 6,000 credits (~100 call minutes), Business 60,000 credits (~1,000 call minutes), Enterprise 180,000 credits (~3,000 call minutes).
- Unused credits expire at the end of the month; credits cannot be carried over to the next month.
- When your monthly quota is used up, additional minutes are billed at an overage rate: €0.50/minute on Freelancer, €0.25/minute on Business, €0.20/minute on Enterprise (each additional minute = 60 credits).
- You are notified by email when you reach 80% and 100% of your quota.
- The HiDesk assistant (a separate chat feature) includes free messages per month on Business (100) and Enterprise (300) plans; additional messages cost 10 credits each.
- You can try HiDesk free with no credit card required. All assistants and settings created during the trial are preserved after you choose a plan.
- You can upgrade or downgrade at any time. Upgrades take effect immediately and are prorated for the remainder of the month. Downgrades take effect at the start of the next billing cycle.
- Accepted payment methods are major credit cards (Visa, Mastercard, American Express) and SEPA direct debit. Enterprise customers can also pay by invoice.

## Plans

### Freelancer: €59/month

- **6,000 credits included** (~100 call minutes)
- **1 parallel call**
- **1 user account**
- **1 AI assistant**
- **Email support**
- **Custom configuration**
- **€0.50/minute overage** (60 credits)

### Business: €249/month (most popular)

Everything in Freelancer, plus:

- **60,000 credits included** (~1,000 call minutes)
- **5 parallel calls**
- **10 user accounts**
- **30-minute onboarding session**
- **Priority phone support**
- **HiDesk assistant**: 100 free messages/month, then 10 credits each
- **€0.25/minute overage** (60 credits)

### Enterprise: €649/month

Everything in Business, plus:

- **180,000 credits included** (~3,000 call minutes)
- **Unlimited parallel calls**
- **Unlimited user accounts**
- **Dedicated account manager**
- **SLA guarantees**
- **HiDesk assistant**: 300 free messages/month, then 10 credits each
- **€0.20/minute overage** (60 credits)

## Feature Comparison

### Pricing

| | Freelancer | Business | Enterprise |
|---|---|---|---|
| Credits / month (incl.) | 6,000 | 60,000 | 180,000 |
| Call minutes / month (incl.) | ~100 min. | ~1,000 min. | ~3,000 min. |
| Overage / minute | €0.50 | €0.25 | €0.20 |
| Website chat | No | 10 credits / interaction | 10 credits / interaction |
| Phone numbers | 1 included | 1 included | 5 included |
| Additional numbers | +€5 / month | +€5 / month | +€5 / month |

### Users & Access

| | Freelancer | Business | Enterprise |
|---|---|---|---|
| User accounts | 1 | 10 | Unlimited |
| AI assistants | 1 | Unlimited | Unlimited |

### Features

| | Freelancer | Business | Enterprise |
|---|---|---|---|
| SMS | Yes | Yes | Yes |
| Email | Yes | Yes | Yes |
| Custom notifications | No | Yes | Yes |
| Outbound telephony | No | No | Yes |
| Knowledge base | Yes | Yes | Yes |
| Custom prompts | Yes | Yes | Yes |
| Website chat | No | Yes | Yes |
| Call forwarding | Yes | Yes | Yes |
| Web search during call | Yes | Yes | Yes |
| Call analytics | Yes | Yes | Yes |
| Task manager | No | Yes | Yes |
| Parallel calls | 1 | 5 | Unlimited |
| Call redirections | 3 | Unlimited | Unlimited |
| Call summary | via email | via email or ticket system integration | via email or ticket system integration |

### Data

| | Freelancer | Business | Enterprise |
|---|---|---|---|
| General company information | Yes | Yes | Yes |
| Multiple company locations | No | Yes | Yes |
| Glossary | No | Yes | Yes |
| Contacts | No | Yes | Yes |
| Staff | No | Yes | Yes |
| Call preprocessing | No | Yes | Yes |
| Analytics | No | Yes | Yes |
| Monthly reporting | No | Yes | Yes |

### Integrations

| | Freelancer | Business | Enterprise |
|---|---|---|---|
| Native integrations (one-click) | Yes | Yes | Yes |
| PBX / phone system | Yes | Yes | Yes |
| Software integrations via API | Yes | Yes | Yes |
| Webhooks | No | Yes | Yes |
| API access | No | Yes | Yes |
| Custom SIP trunk | No | No | Yes |

### Support & Onboarding

| | Freelancer | Business | Enterprise |
|---|---|---|---|
| Support channel | Email | Phone (priority) | Dedicated manager |
| Onboarding session | No | 30 minutes | Custom |
| SLA guarantee | No | No | Yes |

## FAQs

### What are credits and how do they work?

Credits are the currency for call minutes at HiDesk. 1 call minute = 60 credits. The Freelancer plan includes 6,000 credits (~100 minutes), the Business plan 60,000 credits (~1,000 minutes), and the Enterprise plan 180,000 credits (~3,000 minutes) per month. Unused credits expire at the end of the month.

### What happens when I exceed my quota?

When your monthly quota is used up, each additional minute is billed at the overage rate: €0.50/min on the Freelancer plan, €0.25/min on the Business plan, and €0.20/min on the Enterprise plan. You will be notified by email when you reach 80% and 100% of your quota.

### Can I change my plan at any time?

Yes, you can upgrade or downgrade at any time. An upgrade takes effect immediately and is prorated for the remainder of the month. A downgrade takes effect at the start of the next billing cycle.

### Is there a free trial?

Yes, you can try HiDesk free, no credit card required. After the trial, choose the plan that fits your needs. All assistants and settings you create during the trial are preserved.

### Which payment methods are accepted?

We accept all major credit cards (Visa, Mastercard, American Express) as well as SEPA direct debit. Enterprise customers can also pay by invoice.

### How does onboarding work with the Business plan?

With the Business plan, you receive a personal 30-minute onboarding session with one of our experts. We help you set up your assistants optimally, configure integrations, and get the most out of HiDesk.

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